How to book?
Just send an e-mail to hanoidriverguides@gmail.com and we could tell you if we are available
How to pay?
You can pay with cash or credit cards : Visa, Mastercard or American Express
1. What is your service for private tours like?
We offer different kinds of tours including: Package tours elaborately designed by our travel experts features with scheduled tour routes & itineraries, quotations. All these tours are fully guided tour packages, namely, a professional tours guide who can speak your language and a private car with experienced driver in each city will be at your service during your stay. From the starting city to the last stop, they will take good care of you, providing service as follows: airport/train pick-up, guided tour, airport/train seeing off. Exceptions that you have to do tours with others are in river cruises.
It means all the tour packages we have on our website are flexible, tailored to meet your special interests. We understand people are different, so are their requirements for their own tours, to design a perfect and personalized tour for you according to your own special interests by co-working with you is always our goal.
You can always just send us an email telling us your own interests, which places you want to go, what you want to see and what you want to do, let our tour consultants tailor-make a special tour plan for you for a special tour experience in your life.
2. How to plan my trip with you?
1) Send us to hanoidriverguides@gmail.com. Tell us when you wish to come, how many days, where you want to go, how many people, and any other information which is necessary for us to plan a perfect tour for you.
2) After we receive your inquiry, we will send you a tailor-made itinerary or give you a proposal.
3) You can discuss your itinerary with us till you are satisfied with it, please confirm that you would like to book with us while you are satisfied with the itinerary and accept the quotation, and then send passport information for bookings.
4). You need to pay some deposit per person to secure the booking and we will make all the reservation according to your tour itinerary immediately after we receive your deposit. The deposit is 30% of the total amount. We will send you a receipt after the receipt of money confirmed. Balance required 30days before your departure date to start your tour.
5) How can I pay you the money?
a. PayPal;
b. credit card;
c. Wire transfer (bank transfer).
Detailed payment guide will be sent to you via email by your travel consultant.
3. If I want to cancel my trip, how should I do and get the refund?
We would feel sorry if you decided to cancel your trip, however, we realize that the majority do so out of necessity. If you must cancel your trip, please submit your cancellation form. Cancellation refunds will be calculated as of the date we receive your written cancellation.
All payments for travel services not provided to the passenger shall be refunded in accordance with these Terms and Conditions and in accordance with our cancellation policy:
| The period before departure when cancellation is notified | Cancellation fee |
| No less than 30 days before departing | 100% refund less a $100 administration fee per person |
| Between 30 to 15 days before departing | 100% refund less a $200 administration fee per person |
| Between 14 to 7 days before departing | 30% of full package price |
| Between 6 to 1 days before departing | 50% of full package price |
| Please note: Additional cancellation fees, if applicable, imposed by the service providers. Other than Hanoi Driver Guides (may include but not limited to airlines, hotels, railway companies, etc.) will be deducted in the money refunded. Also, we will refund to the account (Credit Card or Pay Pal or Bank Wire Transfer) which customer paid to us from the beginning. The customer has to take care of all transaction fees in the whole refund process. Traveler substitutions are considered reservation cancellations and are subject to the above cancellation fees. After the trip has commenced, we are unable to refund any amount for unused services (may include but not limit to hotels, air or train tickets, meals, admission fees) due to your early departure, late arrival, or missed days on tours.Special terms may apply in some promotions. Refer to details of terms and conditions which are shown on the certain pages of promotions. |
4. What is the latest time that I can make my reservation?
We suggest you make reservations at least one month before the departure date. If you decide to travel to Vietnam in December,January or February which is peak season, we recommend you make the reservations two months (at least one) before your departure date. Late reservations can not be guaranteed for the availability of domestic flights, hotel rooms, etc.
However, we DO accept late reservations, if your reservation is very late, we suggest you call us directly by telephone, we will try our best to help you arrange your tour.
5. Can you buy international flight tickets for us?
Yes, we do.
6. Do children get discounts?
It depends upon the age of your children:
1) Any children over the age of 12(includes 12) is considered as an adult by the travel agency and hotel industry, thus will no longer get any discount.
2) Children who are under 12 (excludes 12) years old can get 50% discount for flight booking. For hotel booking, stay for free in their parent’s room using the existing bedding, Breakfast and requirement for an extra bed will incur an extra charge.
3) Children no more than 2 years old pay only 10% for the flight booking. Free baby cot for baby in the hotels as long as baby cot available in a hotel.
7. Is money needed if I want to change my itinerary?
1) Before your booking is confirmed, alterations to your itinerary are happily processed free of charge, because providing the best tour possible for you is our goal.
2) Alterations after you have received your booking confirmation letter will incur a fee of $25.00 per request, and changes to departure date or destination may incur cancellation fees. All changes are subject to availability and cannot be guaranteed.
Notes: IOT reserves the right to modify the itinerary of your tour if air schedule or surface transportation changes, and/or events beyond its control make such alterations necessary. In this event, any of the increase or reduction of the tour cost will be calculated and charged/ refunded accordingly. If it is you who request the changes to your tour, then you will be required to pay any additional cost in advance.
8. How do I get a visa?
It will be very easy for you to obtain an Vietnam Visa to travel in Vietnam, which usually will allow you to stay within Vietnamfor one month. Please contact your travel agent or visa services
9. Do our tour guides and drivers have meals with us?
The guide and the driver in each destination will not join your meals unless you invite them.
10. Do you offer any discounts if we have many people in our group?
Yes, our quotation is based on the size of the group, which can be divided into four categories as: 1 person, 2-5 persons, 6-9 persons, 10 or over 10 persons, the more people in your group, the more discounts can you have.
Private tour to solo traveler will be very expensive, therefore we do suggest solo traveler think of coming with friend or family, if it is possible for you to get a companion.
